Refund policy
At zalveni store, your satisfaction matters to us. That’s why we offer a clear, fair, and straightforward return policy — aligned with U.S. consumer standards and designed to protect both you and our business.
Return Window
You have 20 calendar days from the date your order is delivered to request a return.
📌 European Union customers:
In accordance with EU consumer protection laws, you may cancel your purchase within 14 days of receiving your order.
✅ Eligibility Conditions
To be eligible for a return, your item must meet the following criteria:
Unused, unwashed, and unaltered.
In original condition with tags, accessories (if applicable), and original packaging.
Proof of purchase (order number or receipt) must be included.
⚠️ Returns that don’t meet these conditions may be refused.
Return Shipping Costs
Return shipping is the customer’s responsibility, unless:
The item arrived damaged.
You received the wrong item.
In such cases, we’ll cover the return shipping costs and provide further instructions.
🚫 Non-Returnable Items
We do not accept returns or offer refunds for the following:
Personalized or custom-made items
Gift cards
Sale or clearance items
How to Start a Return
Email us at zalvenistore@gmail.com with your order number and a brief reason for the return.
You will receive a response within 2–3 business days with instructions.
Returns sent without prior approval will not be accepted.
Deadline to Return the Item
Once your return is approved, the item must be shipped back within 10 calendar days.
We recommend using a trackable shipping service.
Exchanges
We do not offer direct exchanges.
If you need a different item, please place a new order and return the original following the process above.
Damaged or Incorrect Items
If your order arrived damaged or incorrect:
Contact us at zalvenistore@gmail.com within 48 hours of delivery.
Please include clear photos of the item, packaging, and shipping label.
We’ll offer a prompt solution: replacement, refund, or store credit.
Refunds
After we receive and inspect your return:
You’ll be notified via email.
If approved, your refund will be issued to your original payment method within 5–10 business days.
📌 Note: Shipping charges from your original order are non-refundable, unless the return is due to an error on our part.
If more than 15 business days have passed since approval and you haven’t received your refund, contact us at the email above.
Our Commitment
We aim to make your experience with Zalveni smooth, fair, and secure. If you have questions or concerns, we’re here to help.
Contact: zalvenistore@gmail.com
Legal Notice (California & U.S. Online Stores)
This return policy applies exclusively to purchases made through our online store. It does not apply to physical retail locations.
Zalveni operates solely online and is not subject to California’s retail return laws that apply to in-person purchases.