Shipping policy
Ā All orders are processed within 2 to 4 business days.
Estimated delivery time is 6 to 12 business days after shipping.
If you have any questions or need help with your order, feel free to contact us.
Please note: Some orders may take slightly longer during peak seasons or due to external shipping delays.
AtĀ Zalveni, we are committed to providing reliable and secure shipping for all orders. Our goal is to ensure that your purchase arrives in good condition and within a reasonable timeframe, according to the logistics of the selected carrier.
Processing Time
Orders are typically processed within 1 to 5 business days after the purchase is completed.
During high-volume periods (such as holidays or major promotions), processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Costs
Standard shipping: Free on most items. Any exceptions will be clearly indicated on the product page or at checkout.
Express shipping: If available, the option will appear at checkout along with the applicable cost and estimated delivery time.
Shipping fees are non-refundable, except in cases of shipping errors or defective products (see our Refund Policy).
Order Tracking
Once your order is shipped, youāll receive a tracking number by email. Tracking links may take up to 72 hours to update.
You can also reach out to us at š§ zalvenistore@gmail.com for tracking support.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other local charges imposed by your country.
These charges are the sole responsibility of the customer.
Zalveni has no control over these fees and is not responsible for any customs delays.
Incorrect Addresses or Delivery Issues
Please ensure that all shipping information is entered accurately at checkout.
We are not responsible for lost or undeliverable packages due to incomplete or incorrect addresses.
If a package is returned due to an address issue, additional shipping charges may apply for resending.
Lost or Delayed Packages
If your order hasnāt arrived within a reasonable timeframe, please contact us. We will coordinate with our shipping partners to investigate and assist you.
Preorders or Out-of-Stock Items
If an item is on pre-order or temporarily out of stock, this will be clearly stated on the product page. Your order will ship once the item becomes available.
Need Help?
If you have any questions about shipping or your order status, feel free to contact us: